Delivery

Organising Delivery

  • Our Admin Personnel will call you to organise delivery of your furniture.
  • If you are not home they will leave a message or try to contact you on your mobile.
  • Our Admin Personnel will confirm delivery address with you, and take any phone numbers necessary to contact you whilst your furniture is in transit.
delivery

Delivery Days

  • Our delivery days are Tuesday & Thursday only.
  • Alternative delivery days are usually not possible as our delivery personnel are sub-contractors and have allocated us with only these 2 days.

Delivery Times

  • We do not give specific times for deliveries, as too many factors are unpredictable for us to try to pinpoint a specific time.
  • We normally give you [at time of booking] our drivers mobile number, as often, speaking to them directly can alleviate any confusion.
  • We do not deliver on Saturday.

Access

  • Please have the room/s and pathways prepared for delivery.
  • Prior notice must be given if you furniture need to go upstairs.
  • Unusual deliveries will attract an extra fee.
  • Please inform our Admin Personnel about any unusual aspects of your delivery.
  • Prior to delivery, ensure that all precious items and items that may impede delivery or could be damaged are removed.

Safety

  • We will deliver to a room of your choice providing that this is accessible and provides no health and safety risks to our delivery personnel.
  • For safety reasons, delivery personnel cannot be expected to remove their shoes.
  • The Health and Safety Act” restrict delivery personnel from carrying sofa-beds up stairs.
  • Extra delivery personnel can be arranged to take sofa-beds upstairs at an extra cost.

Pick-up

  • Customer pick-up of furniture from our Warehouse can also be arranged.
  • Once you have settled your account please proceed to door 4 at the rear of our premises.
  • Our warehouse trading hours are between 10:00am-4:00pm Mon-Fri. or Saturday morning between 9.30am-11.30am.
  • Clients must bring another capable person to help load furniture into their vehicle, especially on weekends when there is no warehouse staff on hand to help with the delivery.
  • Clients are also reminded to bring proper packing material.

For further information

Phone 03 9872 4608, 10.00am – 5.00pm, Monday – Friday
Email sulfaro@sulfaro.com.au


Thank You for Placing Your Trust in Sulfaro Furniture

Sulfaro Furniture is dedicated to making your purchase pleasant and stress-free. Our goal is always your total satisfaction. If you have any questions, please speak with our friendly Admin Personnel. Sulfaro Furniture hopes you get many years of pleasure and pride from your new furniture. Thank you for buying from us. We hope we have the opportunity to serve you again.